QWay Healthcare

Medical Billing Services in New Jersey

Reduce preventable denials and improve collection performance with one team accountable for your full revenue cycle: eligibility, coding, claims, denials, payments, and A/R. QWay Healthcare supports hospitals, physician groups, and specialty practices across New Jersey.

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99%
Reported coding accuracy
50%+
Reported reduction in denial rate
39%
Reported reduction in A/R over 90 days
28%
Reported reduction in collection turnaround time
$4.2M
Recovered in one client engagement

One Team for Your Entire Revenue Cycle

Most revenue loss starts before a claim is filed and continues after it is paid. A wrong plan on a registration form turns into a denial weeks later. A missing modifier becomes an underpayment no one reviews. When billing, coding, and collections sit with different vendors, each problem gets handed along instead of fixed.

QWay manages every stage, so errors are corrected where they begin:

  • Front end: eligibility and benefits verification and registration checks, plus prior authorization before the visit
  • Coding: ICD-10-CM, CPT, HCPCS, and modifier assignment by certified coders, with provider queries when documentation falls short
  • Claims: charge entry and electronic submission, with payer-specific claim scrubbing
  • Payments: payment posting and reconciliation, plus underpayment review
  • Denials and A/R: root-cause analysis, corrected claims, appeals, aging follow-up, and old-balance cleanup
  • Patient billing: statements and balance follow-up
  • Credentialing: enrollment and recredentialing, plus revalidation
  • Reporting and connectivity: performance reporting and support for EHR, practice management, and clearinghouse workflows

Where New Jersey Providers Lose Revenue

Horizon OMNIA Plans Can Affect Reimbursement

Horizon BCBSNJ plans, including OMNIA products, can involve network-tier, benefit-design, authorization, and reimbursement rules that affect payment. A correctly coded claim may still need review when network status or plan design changes the allowed amount.

QWay verifies network and payer information and compares payments with contract terms and remittance detail. Potential underpayments go to follow-up or appeal.

NJ FamilyCare Runs Through Five Plans

NJ FamilyCare Medicaid is administered through five managed-care organizations. Each has its own authorization requirements, filing deadlines, provider portals, claim edits, and appeal processes. Treating all Medicaid claims as one workflow can create recurring denials.

Our team confirms the active plan and verifies eligibility and authorization at scheduling, then applies payer-specific claim workflows before submission.

Medicaid Audits Can Review Paid Claims

State Medicaid audits, including reviews by the New Jersey Office of the State Comptroller's Medicaid Fraud Division, can examine previously paid claims and seek recovery of improper payments. Documentation deficiencies and billing that does not meet program requirements can create audit and recoupment risk.

Coders compare notes to billed services before claims go out, and gaps return to the provider while the visit is recent.

NJ PIP Follows Its Own Rules

New Jersey PIP claims are subject to state-specific fee-schedule, precertification, and decision point review requirements. Depending on the service and the insurer's plan, a claim may need pre-certification or decision point review.

We apply the correct fee-schedule rules and track review decisions and remaining benefits, then follow up with the auto carrier on unresolved claims.

Medicare and Medicare Advantage Need Different Handling

For Original Medicare fee-for-service claims, New Jersey Part B providers submit claims through Novitas Solutions, the Medicare Administrative Contractor for Jurisdiction L. Medicare Advantage plans have separate referral, authorization, claim-submission, and appeal requirements.

Coverage type is confirmed at scheduling so claims reach the correct payer the first time.

Commercial Payers Change Rules on Their Own Schedule

Aetna, Cigna, UnitedHealthcare, and regional plans each update policy independently. A claim that cleared last quarter can bounce this one. Payer-specific edits stay current in our workflows, and we update them when a payer changes a rule.

What We Measure and Report

An RCM partner answers for results. We track denial rate, A/R over 90 days, collection turnaround time, and coding accuracy, and we report them against the targets agreed at setup. Denial causes and payer delays appear alongside them. Reports break out results by payer and by provider, so a group can see which sites generate the most rework and which payers pay slowly. Your team sees the same numbers we do.

Providers We Support Across New Jersey

We work with practices and facilities in Newark, Jersey City, Trenton, Edison, Paterson, Princeton, New Brunswick, Cherry Hill, and communities across the state.

  • Independent practices and medical groups: less claim rework, consistent coding across providers, and clear denial patterns by site
  • Orthopedic, pain management, and physical therapy practices: deadline monitoring, precertification tracking, and documentation review for heavy PIP volume
  • Hospitals and health systems: high-value accounts worked first, with underpayments and payer delays escalated
  • Behavioral health providers: monitoring of authorized visit limits and time-based coding
  • Urgent care centers and ambulatory surgery centers: eligibility and authorization checks ahead of service, then fast follow-up on rejected claims

Our coders also work in cardiology, dermatology, gastroenterology, general surgery, OB/GYN, pediatrics, radiology, urology, and family medicine. Each coder is matched to one specialty, so they know what a payer will question before the claim goes out.

How QWay Takes Over Your Billing

  • Review. Your denials, A/R aging, payer mix, and coding workflow get a full study, and you see where revenue is leaking.
  • Setup. Scope and targets are agreed, and we connect to your EHR, practice management system, and clearinghouse.
  • Daily management. Our team runs the agreed scope from eligibility through final payment and A/R.
  • Reporting. Performance reports arrive on a schedule set together, and workflows change when the numbers call for it.

Start With a Review of Your Revenue Cycle

Tell us your specialty and payer mix, and where claims are getting stuck. We will go through your denial and A/R picture and show you what we would change first.

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